Schomp Subaru is renowned for its dedication to customer satisfaction, which has led them to win two prestigious awards: the 2023 DealerRater Consumer Satisfaction Award for Outstanding Customer Experience and the 2022 CARFAX Top-Rated Dealer award. In this blog post, we will explore the factors that contributed to Schomp Subaru’s exceptional customer service and what makes them the preferred choice among customers.
Investing in Staff Training and Development:
One of the main reasons behind Schomp Subaru’s award-winning customer service is their unwavering commitment to their staff. They believe in investing in their employees’ development through ongoing training and education to improve the overall customer experience. This approach ensures that customers receive top-notch assistance from knowledgeable and courteous staff members who are well-versed in the latest automotive trends and equipped to resolve any concerns efficiently.
Leveraging the Power of Reviews:
As a Certified Dealer on DealerRater, a Cars.com company, Schomp Subaru understands the crucial role reviews and testimonials play in a dealership’s success. They actively seek feedback from customers to identify areas of improvement, and they make a conscious effort to address any issues promptly. This proactive approach not only fosters continuous improvement but also helps maintain their solid reputation and outstanding online presence.
A Focus on Transparency:
Schomp Subaru believes that transparency is key to building trust among customers. They provide detailed information about their vehicles and pricing without any hidden fees, ensuring customers can make well-informed decisions. By prioritizing open communication and honesty, Schomp Subaru demonstrates its commitment to ethical business practices.
State-of-the-Art Facilities and Amenities:
Schomp Subaru also credits its success in customer satisfaction to its state-of-the-art facilities and amenities. The dealership’s modern showroom and service center create a comfortable and welcoming environment for visitors. Additionally, customers can enjoy complimentary services such as Wi-Fi, refreshments, and a kids’ play area while they wait, making the overall experience pleasant and relaxing.
Impressive Inventory and Customization Options:
What sets Schomp Subaru apart is its comprehensive inventory of the latest Subaru models, certified pre-owned vehicles, and used cars from various brands. Furthermore, the dealership offers a wide range of customization options, allowing customers to drive away with a Subaru that perfectly suits their preferences. This extensive selection, combined with expert guidance from the sales team, ensures that each customer finds the ideal vehicle for their needs.
Schomp Subaru’s dedication to providing an exceptional customer experience has earned them two esteemed awards: the 2023 DealerRater Consumer Satisfaction Award and the 2022 CARFAX Top-Rated Dealer award. Their investment in employee training, focus on transparency, attention to customer feedback, and modern facilities all contribute to the dealership’s ability to deliver outstanding service.
Customers searching for a new or pre-owned Subaru can trust Schomp Subaru to provide a top-tier buying experience rooted in honesty, knowledge, and commitment to customer satisfaction. Visit Schomp Subaru today to see why they are consistently celebrated for their exceptional customer service.
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